// incident response

A small incident process that can actually be operated.

Perathos uses a lean response model suitable for a founder-led startup. We prioritize containment, evidence preservation, customer impact, and corrective action.

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Um processo pequeno de incidentes que pode ser operado de verdade.

A Perathos usa um modelo enxuto adequado para uma startup liderada por founders. Priorizamos contencao, preservacao de evidencias, impacto ao cliente e acao corretiva.

Identify

Receive report, alert, or customer concern and determine affected systems.

Contain

Limit exposure by disabling access, rotating credentials, pausing jobs, or isolating affected paths.

Investigate

Preserve relevant logs, timeline notes, commits, customer impact, and root cause evidence.

Recover

Restore service, validate the fix, monitor for recurrence, and document corrective action.

Communicate

Notify affected customers based on impact, contract terms, and legal obligations.